Voice Support

  • Telephone

 

  • ·         *Note – Lincoln Telephone demarks ( point where we lose responsibility and customer resumes responsibility) at the NID (network interface device). This device is located on the outside of the premise and is usually a grey box.  All work beyond this point will result in a charge to the customer. (Exception is a purchase plan of inside wire maintenance)

 

  • ·         Do you have dial tone?
    • o   Verify there is not a problem with your telephone equipment. All phone cords plugged in correctly and in good condition?  All phone are on hook?
    • o   Unplug all phone devices and plug in one at a time, checking for dial tone.
  • ·         Can call out but can’t receive calls?
    • o   Verify all telephone equipment and cords are in good working condition.
    • o   Verify that the telephones ringer is turned on.
  • ·         Do you have static on your line?
    • o   Verify all telephone equipment and cords are in good working condtion.
    • o   Unplug all phone devices and plug in one at a time, checking for noise.
    • o   Static on long distance calls and not local? Please contact your long distance provider.
    • o   Verify no snow are other hazards are on or around outside wiring and NID.
  • ·         Can’t call long distance?
    • o   Verify you are adding a 1 before the area code.
    • o   Did you subscribe to a long distance carrier?
  • ·         Sound like your phone is busy?
    • o   Do you have Lincoln Telephone Voice mail?  A stutter dial tone is present when a new voice mail is available.