Internet Support
- DSL
- · Power Cycle your modem/router?
- o This will re-synchronize both the DSL signal from your modem to the C.O. and the modem to your computer/router. Unplug, wait 30 seconds, plug back in, allow 1 minute for modem to sync up.
- · What is your DSL “Sync” light status?
- o This light will either be labeled (Ready, Status, ADSL, DSL). This light should be solid. Allow 1 minute after reboot for modem to sync.
- o Verify line conditioners/filters are plugged into all devices other than the modem.
- o Verify there is dial tone or switch tone on the DSL line.
- o Verify the phone cord is in good condition and it is plugged directly into phone jack or line conditioning splitter.
- o Try another phone jack.
- · Did you reboot your computer?
- o Monitor LAN light on modem/router during this. Did LAN light go off and back on during reboot?
- · Verify correct TCP/IP setting.
- o Open a command prompt (from RUN type CMD). Then type IPCONFIG. If you are using just a modem you should see a WAN IP address. Given to you at time of install. If you are using a router you should have an address of 192.168.1.X
- · Time to call 24 hour free Linctel tech support at 368-5505
- · *Note*
- · Do NOT press the reset button on the router. Doing so will rest router to factory settings and will result in a reconfiguration charge.
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